Client Relations Coordinator

Advocates for Immigrant Rights is seeking someone to fill the role of Client Relations Coordinator

DESCRIPTION: This position is full-time. We need someone who is fluent in both English and Spanish, organized, self-driven and motivated with the ability to identify solutions to issues as they arise. This purpose of this position is to communicate with clients directly, facilitate communicate between clients and Attorneys/Legal Representatives, and facilitate easy transfer of information, documents, payments, to and from clients.

RESPONSIBILITIES:

  • Receive telephone calls and texts/messages

  • Advise clients on case acceptance/accept consultation fee

  • Communicate with clients to relay or clarify information

  • Communicate with clients to gather documents and information and collect on billing

  • Collect payments and documents from clients in person and over the phone

  • Process payments

  • Process client documents

  • Schedule Appointments

  • Conduct Intakes on the phone or in person

  • Conduct New Client Orientation

  • Take fingerprints and passport photos

  • Create and fill out new Client Profile for client, spouse, and children

  • Create invoices, accept payments/set up payment plans

  • Translate Documents or facilitate translation through a service

  • Interpret for attorneys when necessary

  • Provide resources to clients with particular needs

  • Draft and send client correspondence

  • Assist with filing simple applications with attorney supervision when needed

QUALIFICATIONS

  • Fluency in Spanish required

  • High School Diploma or GED and at least 2 years of work experience OR Associate’s Degree

  • Basic proficiency with Microsoft Office Suite (specifically Word and Excel), Google Suite, Adobe Acrobat

  • Willingness to help others

  • Critical thinking and problem solving skills

  • Excellent communication skills

Wages and Benefits 

This position is paid at an hourly rate starting at $18.00 per hour, with increases upon successful demonstration of mastery of duties. Excellent benefits include health insurance coverage and generous paid time off as well as the opportunity to participate in a group SIMPLE IRA plan and federal loan forgiveness eligibility.

To apply, please send a cover letter explaining your interest in the position, a resume with three references (name, position, phone number and email address), and a writing sample to admin@airlegal.org.